Servicing of Glass Tempering Plants

EFCO has approximately 150 glass furnaces in the field to service. We can offer a machine service to suit your needs. We offer a comprehensive 2-day service, or a cost effective 1-day service. Furthermore, you can book a 3-year agreement based on the 2-day service and receive preferential rates on callouts & spares.

2-Day Service - Click for more details

3-Year Service Agreement
By entering into a 3-year service agreement with EFCO, a customer can take advantage of preferential discounted rates on spare parts and service (breakdown) callouts. The agreement is an order for a once per annum 2-day service (as detailed above) over a 3-year period.

1-Day Service - Click for more details
Other Service Support Options
Breakdown Support
Should your furnace suffer mechanical or electrical breakdown our engineers can visit you and get you working again with a minimum delay. Preferential rates and priority of engineer availability will be given to those customers who have a 3-year service contract with EFCO Furnaces.

Telephone Support in the Event of a Breakdown
This is available during normal working hours. For customers with a service contract or during the warranty period, this is provided free of charge. For all other users a charge will apply. If a 3-year service agreement is not in place, a purchase order number will be required prior to any support being given.

Plant Relocation
EFCO is frequently contacted by customers wishing to move their Tempering Plants to another factory location. With our knowledge of the plant, we are ideally positioned to project manage this procedure. So, contact us if you are considering a move.

Servicing of Process & Metallurgical Ovens

EFCO has approximately 90 process & metallurgical ovens in the field. If you would like a service performed on your oven, call us, and we will arrange for an engineer to call on you.

Calibration

Tempering Plants
Calibration of thermocouple loops is already included in the 2-day service procedure for Glass Tempering Plants. You can of course choose to have your furnace calibrated as an independent procedure. We will carry out instrument calibration check and replace all existing thermocouples. These checks are performed using test equipment traceable to national standards. A test certificate will be supplied for thermocouples and instruments

Process & Metallurgical Ovens
We can service & calibrate your process & metallurgical ovens. So if you would like a calibration procedure performed on your oven, call us.

Training
Migration of trained operators elsewhere can sometimes leave the tempering plant without an experienced and knowledgeable staff. You can call on EFCO for retraining. This can be either basic training for new operators or advanced training for existing operators and managers who need a deeper understanding of the machine operation and glass processing. Individual course content can be agreed and arranged to suit your specific needs.

Contact Details

If you are interested or require further information on any of our service options please do not hesitate to contact our Service Manager.

Tel: +44 (0) 23 9223 2348
Fax: +44 (0) 23 9224 1458
Email:    admin@efcofurnaces.co.uk

We service Process & Metallurgical Ovens

EFCO has approximately 90 process & metallurgical ovens in the field. We no longer manufacture these particular systems but we regularly service & calibrate them. So if you would like a service performed on your oven, call us, and we will arrange for an engineer to call on you.